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LANDLORD FAQ
We know that there are tons of questions that come along with turning over your property to manage - that's why we prepared our most commonly asked questions regarding our services and some situational cases., Please feel free to reach out should you have any detailed questions regarding your property!!
LANDLORD FAQ
Q: Can I reach Staff after hours?
A: Of course, after hours we can be reached at 805-260-0250 and our automated phone system will direct you or assist you. Along with the signed Management Agreement, we assign a Property Manager to your property, you will also have their personal contact information for cases of emergency.
Q: Do you sell real estate too?
A: Yes, our parent company Hacienda Realty, LLC is a turn-key Real Estate Firm that Buy and Sell Real Estate. Many of our property owners of Investment property at some point will desire to sell and no one is better to list the property on the market and secure the highest than us because we know the property so well. Many of our clients have purchased their first property with us and decided to rent allowing us to secure well-paying tenants. At Central Coast Property Management, we are a one-stop shop qualified to handle all of your real estate needs. Whether buying, selling, or renting, you are in good hands with our CCPM Team.
Q: How long of a lease do you sign?
A: As a Property Owner you can stipulate what lease terms you are willing to accept. Common lease terms are 1yr, 2yr, Month to Month, or 6-month lease.
Q: How soon can you start managing my property?
A: Security deposits are set based on rent amount and credit report. Per the instruction of the Property Owner and based on risk assessment, security deposits can range from one full month of rent, 1.5 months of rent amount, or 2 full months of rent amount to be held as security deposit.
Q. How do you advertise your vacancies?
A. Central Coast Property Management starts the marketing process as soon as we are advised of a vacancy. We gather photos & videos of the unit and place ads on our website and many other online rental searches. We update these ads EVERY DAY until your vacancy is rented. We will also put yard signs on your property lawn giving rental prospects access to our services. Ads are also placed in the print media, neighborhood flyers, and social media.
Q. What happens if there is an emergency after business hours?​
A. When you hire Central Coast Property Management, we become responsible for your property 24 hours a day. There is always a staff member on call to quickly address emergencies. And, we have access to vendors who can respond in an emergency, no matter what the hour.
Q: How and when do I get my checks?
A: You tell us how you want your payments - direct payment or checks. We will get them out to you within 48 hours of collecting payments. Our online portal also shows accurate date financial information. We usually pay our property owners before the 7th of the month. We focus on increasing your profit and paying you as quickly as possible.
Q: How is rent collection handled?
A: Per California Law rent is due the 1st of every month and late after the 5th of the month. We allow tenants to pay online through their portal, mail-in payments which have to be postdated before the 5th of the month, or bring them in the office during normal business hours (M-F 9-5).
Q: How much security deposit do you charge the tenant?
A: Security deposits are set based on rent amount and credit report. Per the instruction of the Property Owner and based on risk assessment, security deposits can range from one full month of rent, 1.5 months of rent amount, or 2 full months of rent amount to be held as security deposit.
Q: What type of reports do I get and how often?
A: Through our online portal, Property Owners can view their properties and financials in real time. They can view income statements, payables, rent collections, and monthly and yearly profit and loss. You will also have the ability to set up reports and the frequencies of when they will be created and sent out.
Q. How do you handle Security Deposits?
A. When your resident vacates, we will provide all required accounting of the resident's security deposit within the time legally allotted. If there are damages they will be deducted from the security deposit. We are allowed by law to charge the resident's deposit for rent, damages above normal wear and tear, and cleaning. We want you to know that we consider this an important time in the management cycle, and we will protect your interests.
Q. If I hire Central Coast Property Management, do I lose control of it?
A. No since the property is owned by you, you will always have all control and we take instruction from you. We are here for guidance, and advice and can provide recommendations on what to do with your property, but you will ultimately have the last word on every decision.
Q. Do you provide insurance during the time you are managing it?
A. No. We can help place you in contact with an insurance broker and can also help negotiate the terms, but this will be separate from the services we provide.
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